At Matjarak Builders, we value transparency and customer satisfaction. Our refund and exchange policy is designed to protect both our clients and our team’s time and effort. Please review the following terms carefully:
🔹 Full refunds are available only if no work has been initiated on the agreed-upon project. A refund request must be submitted in writing within 7 days of the initial payment.
🔹 If part of the project has been completed, a partial refund will be issued. The refund will cover only the unexecuted portion of the project. For example, if 50% of the project has been delivered, 50% of the payment will be refunded.
🔹 No refunds will be issued once the project has been fully delivered or has entered a significant stage of execution, as our team’s time and resources are already invested.
🔹 This policy does not apply to fees paid for consultations, domain/hosting services, or paid ad campaigns, as these are non-refundable and initiated upon confirmation.
📍 Company Address:
Matjarak Builders
Nile City Towers – North Tower, 19th Floor
Corniche El Nil, Ramlet Boulak
Cairo, Egypt
📧 Email: info@matjarakbuilders.com
📞 Phone/WhatsApp: 01150507268
We’re committed to delivering exceptional service and clear communication at every step 💼
